Terms and conditions
Buffalo Coating Solutions Last Updated: [1/8/2025]
1. ACCEPTANCE OF TERMS
By engaging the services of Buffalo Coating Solutions ("Company," "we," "us," or "our"), the customer ("Customer," "you," or "your") agrees to be bound by these Terms and Conditions ("Agreement").
2. SERVICES
2.1. The Company provides vehicle undercoating and related protective coating services ("Services") as specified in the service agreement or work order.
2.2. The Company reserves the right to refuse service to any vehicle deemed unsuitable for undercoating application.
3. SCHEDULING AND APPOINTMENTS
3.1. A non-refundable deposit is required to secure and maintain any appointment. No appointment will be scheduled or held without receipt of this deposit. Services are provided by appointment only.
3.2. Cancellations must be made at least one 24 hours in advance. Late cancellations or no-shows may result in forfeiture of deposit.
3.3 Refunds for deposits may be discussed verbally based on
4. PRICING AND PAYMENT
4.1. Pricing for Services will be as quoted in writing prior to work commencement.
4.2. Additional charges may apply for excessive rust removal, surface preparation, or other necessary preliminary work.
4.3. Payment is due in full upon completion of Services unless otherwise agreed in writing.
5. WARRANTIES
Buffalo Coating Solutions offers two distinct warranty programs based on the service chosen:
5A. WOOLWAX WARRANTY
5A.1. The Company provides a one (1) year limited warranty on Woolwax undercoating applications, subject to the following conditions:
Annual inspection performed by Buffalo Coating Solutions
No modification or tampering with the applied coating
Vehicle has not been subjected to unusual or extreme conditions
Regular washing and maintenance of vehicle as recommended
5A.2. Warranty Coverage:
Warranty covers separation or peeling of the applied coating from the treated surface
If warranty service is required, the Company will reapply coating to affected areas only
Labor and material for warranty work is provided at no charge for covered issues
5A.3. Warranty Exclusions:
Pre-existing rust or corrosion
New rust formation, even within warranty period
Damage caused by accidents, impacts, or road debris
Areas where coating was not originally applied
Damage from improper vehicle maintenance
Environmental damage (floods, salt water exposure, chemical exposure)
Damage from modifications to vehicle
Areas affected by mechanical repairs or alterations
5A.4. Annual Reapplication Program:
Customers may enroll in our annual reapplication program
Program offers discounted rates for scheduled reapplication
Reapplication must be performed within 30 days of original application anniversary
Enrollment in program does not extend or modify original warranty terms
Discount rates subject to change with notice
5A.5. Warranty is non-transferable and applies only to the original customer and vehicle.
5B. AEGIS ANTICORROSIVE CLEAR COAT WARRANTY
5B.1. The Company provides a limited lifetime warranty for our Aegis anticorrosive clearcoat application, defined as fifteen (15) years from the date of application, subject to the following conditions:
Annual inspection performed by Buffalo Coating Solutions
No modification or tampering with the applied coating
Vehicle has not been subjected to unusual or extreme conditions
Regular washing and maintenance of vehicle as recommended
Documentation of inspections and maintenance must be maintained
5B.2. Prorated Coverage Structure:
Years 1-5: 100% coverage for materials and labor
Years 6-10: 75% coverage for materials and labor
Years 11-15: 50% coverage for materials and labor
Beyond 15 years: Continued coverage at 25% for materials and labor
5B.3. Warranty Coverage:
Warranty covers separation or peeling of the applied clearcoat from the treated surface
If warranty service is required, the Company will reapply coating to affected areas only
Labor and material coverage according to prorated schedule above
Customer responsible for remaining percentage of costs per prorated schedule
5B.4. Warranty Exclusions:
Pre-existing rust or corrosion
New rust formation, even within warranty period
Damage caused by accidents, impacts, or road debris
Areas where coating was not originally applied
Damage from improper vehicle maintenance
Environmental damage (floods, salt water exposure, chemical exposure)
Damage from modifications to vehicle
Areas affected by mechanical repairs or alterations
Failure to maintain biennial inspection schedule
Vehicles used for commercial purposes
Vehicles exposed to caustic or corrosive materials
5B.5. Mandatory Inspections:
Annual inspections required to maintain warranty
Inspection appointments must be scheduled within 30 days of due date
Inspection fee applies and is not covered by warranty
Failed inspection may void warranty if issues are not addressed
Written documentation of inspection findings provided
5B.6. Maintenance Requirements:
Regular washing of vehicle (minimum monthly)
Prompt repair of any body damage
Documentation of maintenance may be required for warranty claims
Following all provided care instructions
5B.7. Transfer of Warranty:
Warranty may be transferred once to a subsequent owner
Transfer must be registered within 30 days of vehicle sale
Transfer fee applies
All maintenance records must be provided to new owner
New owner must continue biennial inspection schedule
5B.8. Claims Process:
Claims must be submitted in writing within 30 days of discovering issue
Vehicle must be made available for inspection
Proof of maintenance and required inspections must be provided
Company has 60 days to evaluate claim and determine coverage
Company reserves right to employ third-party evaluators
6. CUSTOMER RESPONSIBILITIES
6.1. Customer must:
Provide accurate vehicle information
Remove personal items from vehicle
Inform of any existing damage or concerns
Ensure vehicle is reasonably clean for service
6.2. The Company is not responsible for personal items left in the vehicle.
7. LIABILITY AND LIMITATIONS
7.1. The Company's liability is limited to the cost of Services provided.
7.2. The Company is not liable for:
Pre-existing vehicle conditions
Consequential or incidental damages
Delays due to circumstances beyond our control
Damage resulting from customer's failure to follow maintenance recommendations
8. PREPARATION AND ACCESS
8.1. The Company requires full access to vehicle undercarriage and related areas.
8.2. Additional charges may apply if excessive cleaning or preparation is required.
9. ENVIRONMENTAL CONDITIONS
9.1. Services may be rescheduled due to weather conditions that could affect application quality.
9.2. The Company reserves the right to determine suitable working conditions.
10. DOCUMENTATION
10.1. Customer will receive documentation of:
Services performed
Warranty information (if applicable)
Maintenance recommendations
Product information
11. DISPUTE RESOLUTION
11.1. Any disputes shall be resolved through:
Direct negotiation
Mediation
Binding arbitration in Buffalo, New York
12. GOVERNING LAW
This Agreement shall be governed by the laws of the State of New York.
13. MODIFICATIONS
13.1. The Company reserves the right to modify these terms with notice to customers.
13.2. Continued use of Services following modifications constitutes acceptance of updated terms.
14. SEVERABILITY
If any provision of this Agreement is found invalid or unenforceable, remaining provisions shall remain in full effect.
ACKNOWLEDGMENT
By scheduling or accepting Services, Customer acknowledges reading, understanding, and agreeing to these Terms and Conditions.
[Buffalo Coating Solutions]
[503 Erie st, Lancaster NY, 14086]
[Office: 716-706-4647 Cell: 716-777-2528]